Bryan Taylor

The Farce that is Human-Centered Design (HCD)

The very nature of design demands that we consider an end user and his or her experience with our work. If you haven't been practicing human-centered design all along, you've been doing it wrong.

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Bryan Taylor

Why Experience Matters

A good user experience leaves customers feeling content, but it's the exceptional experiences — the ones in which all of the details fall right into place — that generate immediate buzz and long-term loyalty.

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Drawn Agency

Press Release: Oct. 23, 2018 | Service Design Week 2018

Drawn Agency champions responsive service design for the benefit of all at Service Design Week 2018: How designing brand experiences that are responsive rather than reactive helped one Oregon design agency create valuable opportunities.

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Mary Flatley

Moving the Offline Customer Experience Online with Shopify

How we worked with Shopify to translate a traditionally analog business model to a digital interface.