Over the past decade, Drawn has helped design and launch three restaurants with our friends Patric Campbell and Colby Phillips. All three venues strive to showcase the finest local craft beers and casual dining fare, and thus have constantly shifting inventories and menus that are forever in flux. While these elements are desirable to patrons, they equate to a lot of back-of-house hours for establishment staff.
We developed Porter to solve exactly this problem. The Porter platform can integrate with restaurants’ existing POS systems to track inventory, automatically update menus (and display them using a cool projector), generate pricing, and a whole bunch of other stuff.
We then reconsidered the patron’s experience at each restaurant: Have you ever taken the family to a food hall and spent the first 15 minutes standing in separate lines because, naturally, everyone wanted something different? Or wished that you could order another round without packing up all of your stuff and crossing your fingers that no one would snag your table in your absence? Us, too. So, we decided to solve those problems, as well.
Armed with Colby and Patric’s years of restaurateuring experience, we spent 19 months developing Porter, which would undergo a two-month testing period at all three Porter Pubs (Tap & Growler, Beergarden, and PublicHouse) and a handful of beta venues before launching in September 2019.
When all’s said and done, Porter will save hours of menial, back-of-house work while generating more profits and making customers happier. Cheers to that!
Establishing Brand Personality & Culture
Before you build a business, you build a culture — and a personality to complement that culture. Then, of course, you build an app that is central to the in-house and out-of-house experiences that make you want to order another round.
Designing More Streamlined Side-by-Side Experiences
Porter is a service designed to make back-of-house life easier, save time, earn money, create efficiency, AND establish a better patron experience: no lines, no multiple swipes, more time spent with those you came to hang out with.
Who is Porter?
A porter was traditionally a quiet set of helping hands. Someone behind the scenes moving experiences along without a hitch. And that is what we’ve built: an app that delivers convenience, a tool to free up time, an experience that patrons will enjoy with friends and family.
Partnering with Square
Porter is a service that will, in time, integrate with a number of POS systems to allow patrons to order from multiple counters on a single tab. It has been Square, however, who has really stepped up to partner with Porter to launch this new app. As a beta testing Square Marketplace partner, Porter has access to dozens of Square developers, and even hosted four of them to toast the first trial. Cheers!